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Gradual 3G Network Shutdown

24/10/2022

As part of the mobile network upgrade, WIND, and Q on June 10, 2022 announced the start of the phasing out of the 3G network throughout Greece. The above abolition is planned to continue from November 2022 and will have been accomplished by the end of March 2023. The spectrum released by the abolition of the 3G network will be used for the further development and expansion of the networks new generation 4G/4G+ and 5G, aiming to provide higher speeds, faster network response and overall better mobile internet experience to Wind & Q mobile and prepaid contract customers.

The shutdown of the 3G network is scheduled to be completed according to the table below:

AREA & 3G SHUTDOWN DATE

CRETE | 22/11/2022
GAVDOS | 22/11/2022
ANTIKYTHIRA | 22/11/2022
REGION OF CYCLADES | 29/11/2022
DISTRICT OF NORTH AEGEAN | 29/11/2022
DISTRICT OF DODECANES | 7/12/2022
DISTRICT OF WESTERN MACEDONIA | 7/12/2022
DISTRICT OF IONIO | 7/12/2022
DISTRICT OF THESSALONIKI | 7/12/2022

In the context of deactivating 3G in the above areas, the efficiency of the service in question may be affected for reasons of system interaction and in their neighboring areas.

With 3G’s network shut down, internet access through Wind mobile network will now be only available through devices that support 4G/4G+ or 5G networks with U-SIM cards. Wind has taken care so that all Wind & Q subscribers who are still using an older technology SIM card, can replace their SIM card, immediately and free of charge at any Wind store. In the same places, they can also check if their handset (smartphone, tablet, etc) supports exclusively 3G services, and if they wish so, to replace it by selecting from a wide range of 4G/4G+ and 5G devices. It should be noted that the 2G network (with voice, text messaging and data services) will continue to operate, therefore subscribers with devices that support exclusively 2G will not be affected by this modification.

Mobile Postpaid and Prepaid Wind F2G / Q subscribers, who are using older technology devices that solely support 3G services and hence are affected by the shutdown of 3G network, have the right to terminate their contract without compensation, within two (2) months from the date of the 3G network shutdown (excluding any device or terminal equipment subsidy balances or any other subsidy/discount or offer in accordance with the pre-amended terms of the subscribers’ contract).

For further information, subscribers can visit a WIND store.

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