Help on Fixed & Internet

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Most popular questions

How can I get information on the areas covered by the company’s network regarding WIND services?

Please, click the following links in order to check for VDSL and overall network availability.

What does “Internet speed up to 24 or 50 Mbps” mean?

Internet access speed depends on many factors, such as the distance between your house and the telephone exchange, the quality of the internet wiring of your house, as well as other imponderables. The 24- or 50-Mbps speed is theoretically the maximum rate. We are doing everything we can in order to provide you with the maximum possible Internet speed without affecting the stability of your connection.

I submitted a request for a WIND Fixed Telephony & Internet plan. How can I be informed regarding the activation stage?

WIND is going to inform you via text message regarding the progress of your request. Additionally, you are free to contact WIND Fixed Telephony & Internet Customer Service either at 13800 or on our website through the Online Application Monitoring service.

Can I get VDSL services?

WIND has developed a dynamic tool, based on actual measurements, which calculates if you are eligible for WIND VDSL, using your address and available data about your line. Try it now.

I am about to move. What steps should I take in order to transfer my current telephone line to my new address?

A hand-written request must be submitted to a WIND store. You will also need to prove proof of your identity, as well as a power or water bill indicating your new address.

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