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FREQUENTLY ASKED QUESTIONS

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How can I apply for a new contract?

Visit a WIND store with your Identity Card and your recent tax clearance report. For companies, the Managing Director should bring his Identity Card, the Articles of Association of the Company or the Issue of the Official Gazette and the company stamp.

Is free talk time valid for international calls?

Free talk time is only valid for call to national mobile and fixed lines.

How can I pay my bills?

You can pay your bills:

• Through myWIND, the online connection management platform
• Through the online payment service, using a credit card(Visa, MasterCard ,Diners & American Express)
• In all WIND stores, when you quote your connection number (recommended for fast service)
• In Public & OPAP stores and post offices, with your invoice
Using your credit card (Visa, MasterCard ,Diners & American Express), by calling 1215, charge-free, from a WIND mobile (Monday-Friday 08:00-17:00)
• Using Visa,MasterCard, Diners or American Express credit cards, through an automatic payment order (credit cards issued by foreign banks are excluded) or at a WIND store
• To issue an automatic payment order using Visa, MasterCard, American Express or Diners), you must send a letter at the 210-5100108 or 210-5100101 fax numbers, attaching a photocopy of your credit card, as well as a double-sided photocopy of the credit card owner's ID card
• Alternatively, you can order the automatic payment of your bill through any WIND store, after presenting your credit and ID cards
• At any branch of the following banks: Ethniki, Eurobank, Alpha Bank and New Hellenic Post Bank, with your bill.
• Automatically, through your bank account, with a payment order issued to: Ethniki, Eurobank, Alpha Bank, Citibank, Piraeus Bank και New Hellenic Post Bank.(For more information, visit a bank branch)
• Through the ΑΤΜs of: Ethniki, Alpha Bank, New Hellenic Post Bank, using the ATM Payment Code on the first page of your bill
• Through the APS of Piraeus Bank & the New Hellenic Post Bank
• Through the web-banking services of: Ethniki, Eurobank, Alpha Bank, Piraeus, HSBC & New Hellenic Post Bank
• Through the phone-banking services of: Eurobank Alpha Bank, Piraeus & HSBC
• Through the winbank easypay service of Piraeus Bank (www.easypay.gr ) & live - pay service of Eurobank (www.livepay.gr)

Other information

• Payment through a credit card is completed within one (1) work day, through banks within (2) work days, through the post office within four (4) work days and through WIND stores at the same day.
• If you forget to pay your bill before its due or your connection has been temporarily disabled because of overdue debts, pay through a WIND store in order to reconnect your service as soon as possible.
• Alternatively, you can call our Customer Care or send us a fax at 210-5100101 or 210-5100106 with a copy of your payment receipt (if you choose any other payment option), including your connection number or customer code. You can also e-mail use at: CustomerCareFixed@wind.com.gr for Fixed line telephony ή CRM@wind.com.gr for mobile telephony.
• You must notify us on any objections concerning bill charges, within 10 days from the date your bill was posted.
• There are no extra charges for transactions through WIND stores or through a credit card automatic payment order.
• Extra charges may apply for payments through banks and the post office. For more information visit a bank branch or a post office.
• Important: You do not have to send a fax if you have paid through a WIND store.

Why does my current bill reflect that my previous is unpaid, even though I have already paid it?

First of all, you should make certain that no bill has been somewhere mislaid. Then, check whether your payment has been effected a short while before or even after the issue of your latest bill; in that case, it is only natural for it to appear as unpaid on the present bill. You should bear in mind that the payment reimbursements take 4-8 working days if effected by ELTA (Greek Posts) as opposed to a single (same) day if effected by any company store. With a view to being certain of the due payment of your bills, opt for the prompt settlement through your credit card or bank account.

What should I do in order to have the bills sent to my new home address?
<p>In order to make a change of address statement you can visit any company store or fill in the change of address coupon to be found on the back side of your bill and send it to the fax number: 210 5100001-3 or the address: WIND HELLAS SA, L. Athinon 106, 104 42 Athens. A change of address statement can also be made through a written request signed by you, where your name and surname, mobile number and identity card number will be clearly shown, as well as, of course, your new mail address where the bills are to be sent.</p>
How can I restrict my number appearing to others while making a call?

You can restrict your number selectively by dialing #31# before the number of the receiver at every call you place (ex #31#093xxxxxxx, xxxxxxx=MSISDN), or through your terminal if available. The service is provided free of charge.

Can do I de-activate CLIR selectively?

You can de-activate CLIR selectively by dialing *31# before the number of the receiver at every call you place (ex *31#693xxxxxxx, xxxxxxx=MSISDN), or through your phone settings if available. The service is provided free of charge.

Can I know who called me while my phone was switched off?

Of course you can, with the ‘’Call attempt notification’ service! The service gives you the privilege to receive an SMS notification, which includes the last 4-6 numbers as well as the time and date information of the attempted call while your phone was switched off or out of coverage.
The service will be automatically activated (but will not be able to operate if the call forwarding unconditional/non reachable is activated as well).
If you wish to deactivate the service you can send ‘’NO’ by SMS to 1265, without charge (for activation ‘’YES’ by SMS to 1265, without charge). The activation & deactivation of the service will take place in one working day.

Can I listen to my Voice Mailbox messages from a fixed phone?

Yes, as long as the telephone line is digital.
You can call 693 560 1222, insert your mobile number (with 693) press * * and finally insert you PIN code (if you have not change it the PIN code is 1111).
An alternative, as long as your mobile phone is switched off is:
i/ call your mobile number
ii/ the call is diverted to your Voice Mail Box
iii/ during the welcome greeding you key in (*) & your PIN.

I have recently changed my SIM card and my voice mail is no longer working.

Call forwarding to your voice mailbox may have been deactivated. To reactivate it, navigate to the call forwarding menu of your device and follow the instructions.

What is the Professional Voice Mailbox?

The Professional Voice Maibox offers you exclusively : FREE listening to the recorded messages; FREE delivery of voice message to one or more company subscribers simultaneously; Capacity of :
Designating outgoing messages as confidential ;
Selecting the time of message forwarding;
Having reception confirmation of out-going message;
FAX reception;
Storing up to 20 messages. The monthly fixed charge for the Professional Voice Mailbox €3.60 (V.A.T included).
Is there a charge when I make call forwarding from my mobile to another phone?

Each time you make call forwarding from your mobile to another phone, the charge is equivalent to that of a normal call made from your mobile, according to the Tariff Plan you have opted for. This is due to the fact that your mobile automatically calls another phone number you have already chosen as final destination for your call forwarding.

Is there a charge if I forward calls from my mobile to another phone?

Every time you forward your calls to another phone, you are charged the amount of a regular call from your mobile, according to your plan's pricelist. This happens because your mobile phone automatically calls the number you have selected to forward your calls to.

What happens if someone asks for my mobile number, stating my name, (or vice versa), what kind of information is given by WIND? What is the degree of confidentiality of my personal data?

The personal data of all WIND subscribers (name, address, profession, etc.) is strictly confidential and never passed on to third parties. In case your mobile number is asked from the WIND’s Directory Service (11818), this is passed on, unless registered as classified. This Service, however, does not allow the identification of a subscriber’s name through one’s mobile number.

I have blocked my SIM card. What can I do?

The SIM card is blocked if you enter a wrong PIN code for more than 3 times, for security reasons. In order to unblock it you need the 8digit PUK code. If you do not remember you PUK code contact the Customer Care department, calling 6935601260 from fixed phone (with charge). The PUK code is also available through myWIND.

I lost my mobile. What can I do?

In case of loss of your mobile, your subscription to our company is maintained as usual, thus always entailing the risk of your mobile being used by a third person. It is therefore absolutely necessary for you to contact with the Customer Care Department at 1260 from a mobile with charge €0,25 or 693 560 1260 from a fixed phone with charge in order to ask for call barring. Call barring due to loss of the mobile does not entail cancellation of your subscription.

What are my rights if I signed a contract outside a WIND store or dealership?

According to legislation 2251/1994, before signing a contract outside a store you must be provided with a letter informing you of your right to withdraw from the agreement, which you will have to sign upon delivery of your contract. You must also be provided with the withdrawal statement that you have to fill in, sign and send to WIND in case you wish to exercise your right to withdraw from the agreement.

How can I access my bill through Internet?

Wind, offers to all the consumer customers the ability to access their bills through internet anytime they want and with absolute security.
E-Bill Service is the most quick, easy and safe way for a Wind Subscriber to take and check the bill via Internet

By using E-Bill service you may:

Get informed about current issues and recent bills

Process, report and analyze in detail your bill

Export your data and electronically order your bill

Print your bill

Pay your bill via credit card

Actively contribute to the protection of the environment

You are able to choose among the following services: E-Bill Plus & E-Bill Basic

For more information or questions you can call Wind Customer Service: 1260 with charge €0,25 from your mobile phone or 6935601260 from fixed phone with charge.

How can I activate the myWIND service?

You may visit a WIND Store or apply for the service online.
For more information or questions you can call WIND Customer Service: 1260 with charge €0.25 from your mobile phone or 6935601260 from fixed phone with charge.

How can I cancel my application and not join the WIND network?

You must fax your request to 210 5100900, in a timely manner.

When should I renew the airtime for my prepaid account so as not to have my previous balance lapse?

If the time period of a card's validity expires (1 or 6 moths according to connection pack), the remaining airtime is automatically lost, while if the airtime of a card is renewed before the card's validity expiration, the remaining airtime is added to the new one and its validity is concurrently extended .

Can I be informed of my current balance and renew my prepaid account airtime from a fixed phone?

Yes you can by calling 693 5601268. Following the recorded instructions you will key in your mobile number and then the 16digit secret code of the scratch card.

Can I recharge my prepaid account & inquire my balance through SMS?

You can recharge your prepaid account by sending the 16-digit number of a scratch card (with no spaces between the digits) by SMS to 1268. If the scratch card is valid the account is recharged with the relevant amount on line and you will receive the following SMS: "YOUR CREDIT UPDATE WAS SUCCESSFUL". In case of incorrect number entry you will be informed by the following SMS: "SCRATCH CARD NUMBER IS NOT VALID". In this case you’ll have to repeat the procedure or call the prepaid customer service 1260 with charge 0,24€ per call from your mobile phone.

Finally, using the "Sharing" service you can ask for an amount from another WIND prepaid mobile. For example if you want to ask for 15 € you should key in the message "15 FROM 693XXXXXXX"and send it to 1020 with charge 0,2542€(If the other mobile accepts your request your balance will be renewed.
You can also be informed of your account balance and validity by sending a blank SMS to 1269, free of charge. If your account is active you will receive the following information "ACCOUNT BALANCE XXX,XX EURO, COST OF LAST CALL XX.XX EURO, ACCOUNT EXPIRY IN XXX DAYS".

Can I listen to my Voice Mailbox messages from a fixed phone?

Yes, as long as the telephone line is digital.
You can call 693 560 1222, insert your mobile number (with 693) press * * and finally insert you PIN code (if you have not change it the PIN code is 1111).
An alternative, as long as your mobile phone is switched off is:
i/ call your mobile number
ii/ the call is diverted to your Voice Mail Box
iii/ during the welcome greeding you key in (*) & your PIN.

I have recently changed my SIM card and my voice mail is no longer working.

Call forwarding to your voice mailbox may have been deactivated. To reactivate it, navigate to the call forwarding menu of your device and follow the instructions.

What is the SMS center number for the prepaid service?

The SMS center number for the prepaid service is +30 693597000.

How can I get SMS delivery notifications on my prepaid mobile?

In order to get delivery notification, add *NOT# before your text message. If your device supports it, activate delivery notifications from the settings menu.

How can I receive and send E-Mail from my mobile?

First of all, you have to register to the service, before you receive e-mail from your mobile.
a. Register to the service: In case you have the On Line SIM card, you select ’E- Mail’ from menu ’ON LINE’, then you select RECEIVE ’ΛΗΨΗ’, and then REGISTER ’ΕΓΓΡΑΦΗ’. You will have to enter a password (6 characters max) and select SEND. If you haven’t the On Line SIM card, then you create the following text in the Message Menu: ’54#password’ (6 characters max) and send the message to the number:19597 A confirmation incoming message will follow, for the registration to the service.
b. Activation of the service: In case you have the On Line SIM card, you select Menu RECEIVE ’ΛΗΨΗ’, ACTIVATION ’ΕΝΕΡΓΟΠΟΙΗΣΗ ΥΠΗΡΕΣΙΑΣ’. If you haven’t the On Line SIM, you create the following text in the Message Menu: ’53#ΟΝ’ and then send it to 19597. You have the option to activate and deactivate the service whenever you want. For the deactivation of the service, you send the text ’53#OFF’ to 19597. The e address is 693xxxxxxx@sms.b-online.gr (when xxxxx is your mobile number). For each E- Mail you receive (160 characters max) you are charged € 0.2559. In case you want to send e-mail from your On Line SIM, you select Menu SEND ’ΑΠΟΣΤΟΛΗ’, where you enter the email address. Then you create the text (160 characters max) and send it. If you haven’t the On Line SIM, you create the following text in the Message Menu: ’52#email address#text’ (160 characters max) and then send it to 19597.
For each E- Mail you send you are charged 1 SMS, according to your tariff plan.

I already have a prepaid account. How can I change my tariff plan?

You can change your tariff plan by calling 1342 from your mobil, without charge, which gets automatically subtracted from your airtime.

I have blocked my SIM card. What can I do?

The SIM card is blocked if you enter a wrong PIN code for more than 3 times, for security reasons. In order to unblock it you need the 8 digit PUK code. If you do not remember your PUK code contact Customer Care Department at 693 5601260.

I receive text messages that result in charges from third party services. How can I stop this from happening?

Third party services operate under two models:

Α) The 5-digit number from which you receive the messages does not support subscription services and you are charged for sent messages only.

If you stop texting to the 5-digit number, you will stop being charged.

Β) The number from which you receive the messages supports subscription services and you will be charged for incoming messages.

In this case, you have subscribed to the service, either through a webpage or SMS. If you wish to unsubscribe, you must text a stop message.

In this case, the third party will send you a confirmation SMS or ask you to send a new message to specify what services you wish to stop receiving (e.g. stop ring tones).

For more information, you can contact customer care, at 1260 (€0.24/call).

Can I know who called me while my phone was switched off?

Of course you can, with the ‘’Call attempt notification’ service! The service gives you the privilege to receive an SMS notification, which includes the last 4-6 numbers as well as the time and date information of the attempted call while your phone was switched off or out of coverage.
The service will be automatically activated (but will not be able to operate if the call forwarding unconditional/non reachable is activated as well).
If you wish to deactivate the service you can send ‘’NO’ by SMS to 1265, without charge (for activation ‘’YES’ by SMS to 1265, without charge). The activation & deactivation of the service will take place in one working day.

Are the free minutes valid while abroad?

No, free minutes are only valid for national calls to Greek mobiles and landlines.

What exactly is Yα! prepaid phone card?

Ya! card is a prepaid telephone card which can be used from any phone and it’s being distributed by WIND. With Ya! card you can call from any fixed phone or payphone within Greece without charging extra the telephone line which you are using.

Can I use the Ya! Card while abroad?

No, it is not possible to use the Ya! Card outside Greece.

Can I use the Ya! Card from my mobile?

Yes, Υa! Usage from a mobile is possible by calling 211 120 2005.

Can I use the Ya! Card from my mobile?

Yes, Υa! Usage from a mobile is possible by calling 211 120 2005.

What do I gain by choosing Υα! card instead of another prepaid phone card?

First of all Yα! card guarantees you connection with the best quality in order to complete your conversations without interruptions or any other problems. Also, Yα! card can offer you competitive prices for most of the frequently called international destinations.

Will the telephone line, through which I am using my Yα! card, be charged?

No, by using Ya! card using access number 807 5 807, only your card will be charged and not the telephone line which you use. In case of using access number 211 120 2005, the telephone line which you use will be charged with a national call per calling minute.

I made a mistake when entering my PIN, is there a way to correct it?

Yes, you can correct any mistake when dialing your 12-digit PIN number without having to dial again the access number 807 5 807 or access number 211 120 2005.
Press * to correct the last digit you dialed, in order to dial the correct digit and to continue with the insertion of your PIN.

Press ** in order to erase all the digits dialed and continue with the insertion of the correct PIN number again.

How do I check the balance of my Ya! card?

Each time you dial 807 5 807 or 211 120 2005, and after your PIN insertion, you will be informed for the balance of your card. Also, after each call, and under the condition that you let your interlocutor hang up first, you will be able to hear the charge of the call you just made and afterwards the balance of your card.

Does the Ya! card have expiration date?

Yes, you can find card’s expiration date in the back side of the card.

What are the hardware requirements?
  • A notebook or desktop computer, running Windows XP, VISTA, 7 or 8 ir Apple MAC OS X, with at least 100 MB of available disk space and 128 MB RAM, a USB slot (for the Internet Stick) , Microsoft® Internet Explorer 6 ή newer &
  • a sim card &
  • The software included with your WIND Mobile Broadband pack.
What are the internet access speeds?

Wireless access speeds to the internet through WIND Mobile Broadband are comparable to those achieved through a fixed line network. WIND Mobile Broadband is connected to WIND's 3G Broadband (3G/HSPA) network, achieving speeds up to 42Mbps. If 3G is not available, connection is achieved through the GPRS network, achieving speeds up to 45 Kbps.

Fixed lines networks speeds are:

  • PSTN - up to 48-52 kbps
  • ISDN - up to 128 Kbps
  • ADSL – up to 24Mbps
  • VDSL – up to 50Mbps
Will I be able to access my e-mail?

You can access your e-mail through an, as long as the ISP supports this. Furthermore, you can access your web mail or your ISPs web mail, if available.
WIND offers you everything but the e-mail account.

How will I be charged?

WIND Mobile Broadband is charged per data transferred.

In some cases, a divergence between the usage counter and the monthly bill has been recorded. This is the result of installed apps accessing the internet on their own in order to update themselves.

Since some apps don't appear to be active, the counter may not record that traffic. In any case, actual usage is recorded in your invoice.

Is Mobile Internet Daily for me?

Yes, if you are a contract subscriber without a data plan or a prepaid/kartosyndesi subscriber without an active Mobile Internet bundle.

How will I be charged?

You will only be charged if you access the Internet through your mobile phone. If there's no data traffic, you will not be charged!

What do I get fot €1?

You get 20ΜΒ per day, which are more than enough for moderate usage, such as Google searches, Facebook browsing or using a mapping app.

what happens if my usage exceeds 20MB?

If you go over the limit of 20MBs, you don't stop surfing, since you can get an extra 20MBs for €1. The number of "tickets" you have used will be available in your monthly invoice. There's no speed limit after the initial 20MB.

Until when can I use the 20ΜΒ?

For contract plan subscribers, usage is valid until 4AM of the next day. For postpaid / Kartosyndesi and WIND to ALL subscribers until midnight of the same day.

Will I be notified if I am charged?

Prepaid / Kartosyndesi and WIND to ALL subscribers will be notified through SMS upon consumption of the 20ΜΒs. All subscribers will be notified through SMS, at 10AM of the next day, if -of course- they have accessed the internet.

Can I use Mobile Internet Daily while abroad?

No, Mobile Internet Daily is only available for data traffic while in Greece.

Do I have to activate Mobile Internet Daily?

No. You also don't have to pay an activation fee or change the settings of your phone. All subscribers without a data plan or bundle will be charged according to Mobile Internet Daily for data usage. Subscribers who have deactivated the GPRS service will not be charged, unless they reactivate the service and don't purchase or activate a data plan or bundle.

Are there any usage limits?

No, but if you are a heavy mobile internet user it will be cheaper to activate a data bundle or subscribe to a data plan.

Is Mobile Internet Daily compatible with BlackBerry APN;

No it is not compatible. Mobile Internet Daily is only compatible with internet & WAP APNs. However, you can use Mobile Internet Daily with your BlackBerry device for internet usage.

What should I do if I don't want Mobile Internet Daily?

You can ask for the deactivation of the Internet (GPRS) service, either by visiting a WIND store or calling customer care at 1260 (€0.25 / call) or corporate subscribers' customer care at 1277 (free of charge). While the service is deactivated, you will not be able to access the internet using your mobile phone.

How can I view how many MBs I consume during a day?

You can view your data consumption through your device's menu (and reset the counter every day) or install the WIND Data Counter app. If you install the app, you will be notified when you reach a user-set limit (in this case 20ΜΒ).

I'm a contract subscriber and have an active  Mobile Internet plan. Whaty changes in my case?

Nothing changes, you will be charged for data usage according to your plan's pricelist. You will automaticall switch to Mobile Internet Daily only if you deactivate your data plan or switch to a plan with no data.

I am a WIND Hybrid (Kartosyndesi) subscriber. What happens in my case?

If you don’t have an active data plan (e.g. Mobile Internet 60), you will be charged according to Mobile Internet Daily.

I am a prepaid subscriber who got the 1GB bonus for topping up with €20. What happens in my case?

If you have MBs from a top-up or a voice plan with data, after your plan expires or all embedded data is consumed you will be charged after 1GB with €0.1/MB. The charge after the offered data for all prepaid plans will be €0.1/MB (charge is also valid for Kartosyndesi subscribers).

I am a business plan subscriber. What happens in my case?

If you don’t have an active data plan (e.g. Mobile Internet 60), you will be charged according to Mobile Internet Daily.

Is it possible for my mobile to access the Internet on its own?

Yes, and for this reason WIND recommends you activate a Mobile Internet add on (e.g. for 100MB) or to change your voice plan to one that includes data. Mobile Internet Daily is not recommended for frequent usage. Furthermore many smartphones automatically download up to 150kb of data each day, meaning that their owners will be charged according to Mobile Internet Daily charges.

How will subscribers without  data usage embedded to their plan be charged if they purchase a Mobile Internet service and a) Consume the free MBs before the service's expiration, b) consume the free MBs after the service's expiration?

a) €0.1 /ΜΒ for all prepaid / Kartosyndesi plans. Contract plan subscribers will be charged according to the add on (they will no be affected by Mobile Interner Daily charges).

 b) e.g. if you purchase the Mobile Internet 100 add on (prepaid): You activate an F2G number on 23/04 and after 10 days(03/05), you choose to buy Mobile Internet 100, valid for 30 days. If you consume the add on's 100ΜΒ before the 30-day period is over, e.g by στις 15/05 , then for the period of 15/05 to 03/06 you will be charged with €0.1/ΜΒ. If you don't activate another add on after 04/06, Mobile Internet Daily will be automatically activated instead.

What will happen to WIND Plus Non Stop; Were the 40MB offered by the service abolished?

The 40ΜΒ are still valid but free portal navigation is not. Navigation data will be subtracted from the 40MB.

How many SMS to WIND/Q can I activate each month?

There's not limit to the two SMS bundles' activations. Subscribers can activate them as many times as they like.

How are the SMS to WIND/Q bundles activated?

The bundles activated with a free call to 1268.

Do I have to consume the free SMS from a previusly activated bundle before I activate a new SMS  to WIND/Q bundle?

You don’t have to. Subscribers can activate the bundles even if they still have SMS left from a previous activation.

What is the duration of the free SMS from an SMS to Wind/Q bundle, in case I have more than one bundle active?

Free SMS are valid for 30 days. If you have more than one bundle active, the SMS will be consumed according to their expiration date.

How can I be informed about my balance, concerning SMS to WIND/Q bundles?

Subscribers can be informed about their balance by calling, free of charge, 1268.

What is the priority in SMS consumption?

Consumption priority is as follows: 1) SMS to WIND/Q bundles, 2) Mini SMS, 3)SMS sent from talk time double up.

How am I informed when my free SMS to WIND/Q expire?

Subscribers are informed through SMS, on the day of the bundle's expiration.

What is the offer's duration?

Double the talk time has no expiration date.

What is the duration of the current talk time bonus?

Bonus talk time is valid for 30 days from activation .

After how many top-ups is the bonus talk time granted?

Bonus talk time is granted after each month's second top-up.

How is the double talk time consumed?

Bonus talk time is consumed according to the base charges of WIND prepaid's economy bundle.

How can the double talk time be consumed?

Bonus talk time can be used towards national calls, videocalls, SMS and GPRS traffic. It can’t be used towards international calls and SMS, added value services calls and SMS or bundle activations.

What is the priority in bonus talk time consumption?

Bonus talk time has the lowest consumption priority.

How can I be informed about my balance, concerning free talk time?

Subscribers can be informed about their balance by calling, free of charge, 1268.

What happens if I switch to another economy bundle?

If you switch your economy bundle to F2G, all remaining talk time bonuses are lost.

What are the necessary documents in order to subscribe to a business plan?

The documents needed are:

1. A photocopy of the ID card of the company's legal representative or his/her authorization if the application is filed by a third party.

2. Articles of Association or Issue of the Official Gazette. This is not necessary of existing WIND subscribers.

3. A photocopy of a bill issued by the company's previous telecommunications provider, if portability has been requested.

4. Company stamp.

5. A utilities bill, for new WIND subscribers or a subscriber for 4 months or less who wishes to add an extra line.

6. Every individual who activates a business plan must also provide documentation of his professional status.

Who do I contact in order to subscribe to a WIND business plan?

Visit a WIND store, WIND's corporate sales department or an authorized dealer (business promoter). For information, call 1277, from a WIND mobile without charge, or 800 500 1277 from a landline without charge.

Can my employees transfer their personal lines into the company's account?

Yes they can, so that every month the company will receive one invoice with lower charges. There is no charge for transferring lines. For more information please call 1277 free of charge from your WIND mobile or 800 500 1277 from a landline (also free of charge).

How can I contact the corporate Customer Care?
You can contact our Corporate Customer Care calling 1277 free of charge from your mobile or στο 800 500 1277 free of charge from a landline. You can also fill in the contact form.
I have recently been in an area near the Greek borders and I have temporarily been connected to one of the network of the neighboring country. Why is this happening?

When you are traveling in areas near the Greek borders (areas such as Macedonia, Thrace, Ionian Islands, Dodecanese, Eastern Aegean islands) there is a chance that you get connected with one of the neighboring country’s networks. Since your roaming service is activated and the network choice in your mobile is set in auto selection, in your mobile screen display you will see the name of the foreign network.

Before using your mobile, check your device's display to make sure that you are still connected to WIND Hellas.

Alternatively, you can contact customer care and ask for roaming to be deactivated when you are near the border.

There are roaming charges to neighboring countries' networks (e.g. Turkey, Albania) on my bill but I haven't traveled there. How is this possible?

When you are traveling in areas near the Greek borders (areas such as Macedonia, Thrace, Ionian Islands, Dodecanese, Eastern Aegean islands) there is a chance that you get connected with one of the neighboring country’s networks. Since your roaming service is activated and the network choice in your mobile is set in auto selection, in your mobile screen display you will see the name of the foreign network.

Before using your mobile, check your device's display to make sure that you are still connected to WIND Hellas.

Alternatively, you can contact customer care and ask for roaming to be deactivated when you are near the border.

I have traveled from Greece to Italy by ship, however in my bill I observed roaming calls charges by an Icelandic network. How can that be?

In the route Igoumenitsa - Ankona performed by specific Greek cruisers, there is the ability for satellite network provision by an Icelandic network named Landsimmin. Relevant info for that service is provided to all passengers interested, after their embarkation in the aforementioned ships. More info passengers may acquire from the ship’s help desk. The network sign “Landsimmin” appears in the screen display of your mobile and after any usage, on your analytical bill. If you do not wish to use the aforementioned service, you may check that the “network selection” in your phone is set in the “manual” option, and in your screen display you have the logo “WIND”.

What is the balance information service?

To always stay in control and get informed about your balance, send a blank SMS to 1212.

  • Learn about your remaining minutes and SMS, towards WIND/Q and all networks, as well as their expiration dates .
  • If you have consumed your free minutes, you will be notified that you have exhausted your plan'w embedded usage.
  • You can use the service up to twice every day.
What are my rights if I signed a contract outside a WIND store or dealership?

According to legislation 2251/1994, before signing a contract outside a store you must be provided with a letter informing you of your right to withdraw from the agreement, which you will have to sign upon delivery of your contract. You must also be provided with the withdrawal statement that you have to fill in, sign and send to WIND in case you wish to exercise your right to withdraw from the agreement.

Music Voice Portal

Number of service:
14032

Short description of the service:
Music Voice Portal

Charges:
€1,24 /minute
Adults service(YES/NO): NO
How the information is transmitted(e.g. voice,data, sms):
Voice

My Tone

Number of service:
19423
Short description of the service:
Service that replaces the network tone-notification for the receiver of a MyTone gift
Costs:
0,0000 €
Adults service(YES/NO):
NO
How the information is transmitted(e.g. voice,data, sms):
SMS

My Tone

Number of service:
19432
Short description of the service:
Service that replaces the network tone
Costs: a
0,0620 €
Adults service(YES/NO):
NO
How the information is transmitted(e.g. voice,data, sms):
SMS

DATE

Number of service:
54700
Short description of the service:
Date service-application sending
Costs:
0,27 €
Adults service(YES/NO):
YES
How the information is transmitted(e.g. voice,data, sms):
SMS

DATE

Number of service:
9099003433 & 9099003434
Short description of the service:
Voice service dating
Costs:
€1.20/minute (charge per second)
Adults service(YES/NO):
YES
How the information is transmitted(e.g. voice,data, sms):
Voice

"WE MATCH"

Number of service:
19414
Short description of the service:
Service of love compatibility calculation
Costs:
SENT:FREE
RECEIVE:1,0336 €
Adults service(YES/NO):
NO
How the information is transmitted(e.g. voice,data, sms):
SMS

"WE MATCH"

Number of service:
19415
Short description of the service:
Sending of love advices
Costs:
0,3100 €
Adults service(YES/NO):
NO
How the information is transmitted(e.g. voice,data, sms):
SMS

"WE MATCH"

Number of service:
19416
Short description of the service:
Error/help message
Costs:
Free
Adults service(YES/NO):
NO
How the information is transmitted(e.g. voice,data, sms):
SMS

What do I have to do to use my mobile phone abroad?

Roaming services must be active, in order to use your mobile phone while abroad. Before your departure, contact customer care (1260 from a WIND mobile, with a charge of €0.25/call), to confirm that roaming is active.

How can I activate or deactivate the service and what does it cost to do so?

The service is activated, free of charge, upon your request, either through customer care (1260 from a WIND mobile, with a charge of €0.25/call) or a WIND store.

What network will I connect to, when I arrive at my destination?

When you switch on your mobile, it will connect to the network of one of WIND's roaming partners. Roaming charges are the same for all networks in the destination country but services offered may vary. If you are a prepaid, Kartosyndesi or WIND to ALL subscriber. you will have to contact customer care, in order to be informed about the network that you must connect to for outgoing calls. When you reach your destination, you will have to manually select that network, through your device's menu.

Who can I call when I am abroad and what are the charges?

To make a call from abroad, you must type the country code for the number you are calling (e.g. +30 for Greece), followed by the area code (e.g. 210 for Athens) and then the telephone number. If you want to call the numbers stored in your device, make sure all greek phone lines include the country code (+30). Roaming basic charges information is available here.

How can somebody call me when I am abroad and what are the charges?

If someone wants to call you from Greece, he/she just has to enter your phone number. The caller is charged according to national rates. If someone wants to call you from any other country, he/she must include the country code for Greece (+30) before your phone number.

If you are a contract plan subscriber, you can learn about basic roaming charges here.

>If you are a postpaid subscriber, you can learn about basic roaming charges here.

How can I send SMS when I am abroad and what are the charges?

To send an SMS from abroad to a greek network, just enter the appropriate phone number. To send an SMS to a mobile in your destination country add the country code before the phone number.If you are a contract plan subscriber, you can learn about basic roaming charges here.

If you are a postpaid subscriber, you can learn about basic roaming charges here.

Can I access my voice mail box while abroad?

To listen to your voice mail while abroad, call +30 693 560 1222 from your mobile or any other phone. Follow the recorded instructions, enter your phone number, press (*) twice and then type in your voice mail pin. Before your trip, change your voice mail pin to a 4-digit code. To change the code, call 1222, while you are still in Greece, and follow the recorded instructions. The default code is 1111.
Roaming charges apply for voice mail. When somebody leaves you a voice message, you are charged for the duration of the incoming call, unless you are in an EU country. In this instance, receiving voice mail is free of charge.
Furthermore, when you access your voice mail, you are charged for the duration of the time you spend listening to the messages. (Outgoing roaming charges apply).

Are there any roaming bundles available?

WIND offers its subscribers the opportunity to pay less for roaming, through a series of bundles. Learn about the bundles here.

Can I access the Internet from my mobile when I am abroad?

With the Information/Barring GPRS Roaming Service you can surf the web from your phone with no worries, while traveling in abroad! WIND offers the Information/Barring GPRS Roaming Service, through which you are informed about data consumption while roaming anywhere in the world, free of charge. The service provides barring of data roaming traffic when roaming subscribers exceeds the limit of €62 within a billing month for postpaid subscribers or calendar month for prepaid customers in data roaming traffic. Με την υπηρεσία Περιαγωγής της WIND μπορείς να έχεις πρόσβαση στο Internet από το κινητό σου, εφόσον υπάρχει συνεργασία για την υπηρεσία GPRS με το δίκτυο με το οποίο έχεις δικτυωθεί. To continue data roaming traffic, avoiding barring, send free SMS "UNBAR NAI" in 1202 (postpaid) or 1284 (prepaid).

How can I contact WIND customer care from abroad?

Call +30693 560 1260 for customer care, for individual subscribers (charged as a roaming outgoing call, from the country you are in to Greece).

I am a prepaid subscriber. How can I top up from abroad?

If you have acquired a top-up card before your travel, you can send an SMS to 1268, free of charge. Alternatively, you can top up online, using a credit, debit or prepaid card or PayPal.

I am a prepaid subscriber. How can I be informed about my balance when abroad?

When you are abroad, you can stay informed about your remaining balance by sending an blank SMS to 1269, free of charge, or logging in to myF2G or myQ.

There are roaming charges to neighbouring countries' (e.g. Turkey, Albania) on my bill but I haven't travelled there. How is this possible?

When you are travelling in areas near the Greek borders (areas such as Macedonia, Thrace, Ionian Islands, Dodecanese, Eastern Aegean islands) there is a chance that you get connected with one of the neighboring country’s networks. Since your roaming service is activated and the network choice in your mobile is set in auto selection, in your mobile screen display you will see the name of the foreign network.

Before using your mobile, chack your device's display to make sure that you are still connected to WIND Hellas.

Alternatively, you can contact customer care and ask for roaming to be deactivated when you are near the border.

I have traveled from Greece to Italy by ship, however in my bill I observed roaming calls charges by an Icelandic network. How can that be?

In the route Igoumenitsa - Ankona performed by specific Greek cruisers, there is the ability for satellite network provision by an Icelandic network named Landsimmin. Relevant info for that service is provided to all passengers interested, after their embarkation in the aforementioned ships. More info passengers may acquire from the ship’s help desk. The network sign “Landsimmin” appears in the screen display of your mobile and after any usage, on your analytical bill. If you do not wish to use the aforementioned service, you may check that the “network selection” in your phone is set in the “manual” option, and in your screen display you have the logo “WIND”.

1. What are the available versions of the WIND AKAZOO, unlimited music service?

The available versions are: Standard, for €3.99/month (after the offer of 1 month for free has expired), and Premium, for €6.99 (after the offer of 1 month for free has expired).


2. What do I get if I choose the Premium version of WIND AKAZOO, unlimited music?

With the Premium version of WIND AKAZOO, unlimited music, you get access from your Smartphone, tablet, and computer, plus you can listen offline.

3. How does the offline mode work on the Premium version?

If you have selected the Premium version of WIND AKAZOO, unlimited music, you can listen to your favorite music and playlists offline (without the need for a Wi-Fi or network connection), through your Smartphone app.

After downloading whatever you want to listen to on your Smartphone, go to the Settings of the mobile app and select offline play.

The app will stop using Wi-Fi, and play only the tracks and playlists you have selected and downloaded on your Smartphone.

4. What do I get with the Standard version of WIND AKAZOO, unlimited music?

You get the basic version of WIND AKAZOO, unlimited music, which allows access only through your browser.

5. What are the service's minimum requirements for my computer?

The service is compatible with PC and Mac.

Compatible browsers are:
- Microsoft Internet Explorer (IE9 or newer)
- Mozilla Firefox (version 3.5 or newer)
- Google Chrome (version 14.0 or newer)
- Safari (version 4.0 or newer)
- Opera (version 11.1 or newer)


6. What are the minimum requirements for the app on my Smartphone or tablet?

The app is supported on iPhone, and also on Android Smartphones and tablets running Android 2.3 and upwards.

7. Are there any extra charges involved in the activation of the WIND AKAZOO, unlimited music service?

No. Streaming music on your computer is free. In case you wish to stream music through the mobile app, the standard charges of your connection plan apply.

8. Do I need to be a WIND Hellas subscriber in order to use the WIND AKAZOO, unlimited music service?

Yes, the service is available exclusively to WIND Hellas subscribers (including F2G & Q subscribers). To get it, head over to www.wind.gr, and activate it through the WIND AKAZOO, unlimited music page.

9. Is the music streamed through the service provided legally?

Yes. For this service, we are collaborating with a company that has extensive licensing agreements with third parties in place, which allow us to use this content as it is provided through the WIND AKAZOO, unlimited music service.

10. How do I log in to the WIND AKAZOO, unlimited music mobile app?

Step 1 - Open the WIND AKAZOO, unlimited music app
Step 2 - Press "Enter"



Step 3 - Select "Login with WIND"



Then follow the on-screen instructions, depending on whether you are connected via 3G or Wi-Fi.

Android
If you are connected via Wi-Fi or 3G, you will see the page informing you of the free 1-month offer. After you have logged in to the app, you will have to fill in your details based on the SMS you have received.

iOS
If you are connected via 3G, press "Login with WIND", and after you fill in your details based on the SMS you have received, you enter the app and you are informed of the free 1-month offer. Then, send a free SMS to 54400 to activate your pack.

If you are connected via Wi-Fi, press "Login with WIND" and then "Create Account". After you have filled in your details, you will receive an SMS, allowing you to log in to the app. You will then be informed of the free 1-month offer, and then send a free SMS to 54400 to activate your pack.

In the event you forgot your password, press "I forgot my password", fill in your phone number, and a new password will be sent to you via SMS.


11. Where can I download the service's mobile app?

For iPhone, go here.

For Android phones and tablets, go here.

12. How much music can I listen to?

There are no restrictions on how much music you can listen to, or how many times you can listen to each track. Pick the music you like from a library of 15,000,000 tracks.

13. How can I deactivate the WIND AKAZOO, unlimited music service?

In order to deactivate the WIND AKAZOO, unlimited music service, you must text "STOPMUSIC" to 54400, from the mobile phone you used to register.

Attention: In the event you are using the free trial period, and you deactivate the service before it expires, you will not be able to activate the free trial offer again if you reactivate the service, even if you had any remaining free trial time.

14. What happens when I deactivate the service?

In the event that you deactivate the service, your personal information (e.g. profile and playlists) will remain active for 6 months on WIND AKAZOO, unlimited music. After the 6 months are up, the information will be deleted automatically, and it will be no longer recoverable.

Also, if you deactivate the service during the free trial period, you forfeit the right to get the service at any preferential price, as well as access to the service itself.

15. How can I delete my account?

In order to delete your account, go into My Account, Profile Information, and select Delete My Account.


16. Can I recover my account, after I have deleted it?

When your account is deleted, we delete all your information and data. You will have to create a new account, where you will be able to build your music preferences and follow users. You can use the same Facebook profile, the same e-mail address, and the same mobile phone number you used for the deleted account.

17. How can I discontinue my subscription?

Online
Go to My Account, and on the section "My Subscription", you can discontinue your subscription.

Android & iOS
There are written instructions on both versions of the app, on the subscription activation screen, but also on "My Account". Additionally, you can text "STOPMUSIC" to 54400.

18. How can I change my password?

On your computer, you can easily change your password from Settings > Profile Information.


19. I forgot my password. How can I create a new one?

Password recovery is a very simple process, either online or via mobile. You will need to have submitted an e-mail address or a mobile phone number.

Online
Press Enter or Sign in on the home screen, and then select "Forgot your password?". In order to recover your password, use the mobile phone, on which you registered your account on WIND AKAZOO, unlimited music. Your password will be sent to you via SMS.



Android & iOS
Select Sign In and then "Forgot your Password?". Enter your phone number, and you will receive your WIND AKAZOO, unlimited music password via SMS.



20. Can I change the e-mail address on my account?

From your computer, you can easily change the e-mail address on your account, just by going to Settings > Profile Information. Upon changing it, you will be using your new e-mail address to connect to WIND AKAZOO, unlimited music on your computer, and receive messages on it.

Attention: This e-mail address will be used for messages related to your friends' music activity or other promotional messages from the service. For issues related to activation / deactivation, or notifications regarding the expiration of your free trial period, your mobile phone number, and not your e-mail address, will be used.


21. How can I be notified on the expiration date of the service free trial?

Online
From My Account > My Subscription

Android & iOS
From the My Account section

22. I'm currently on the free trial period. When will the service be charged?

After the free trial period is up, and as long as you have not deactivated the service, the monthly charge of the service will begin automatically, according to the scheme (standard / premium) you selected.

23. How can I be notified about the date my monthly subscription on WIND AKAZOO, unlimited music is renewed?

Online
From My Account > My Subscription

Android & iOS
From the My Account section

24. Can I use WIND AKAZOO, unlimited music, in another language?

Of course you can. WIND AKAZOO, unlimited music is available in Greek and English. See below how you can select the language of your choice. WIND AKAZOO, unlimited music will remember your preference on your next log-in.

Online
Use the language settings located on the lower right part of the screen.



Android
Change the language on your device from Settings > Language and then Keyboards > Select Language. The app will change to the language of your device, if available, otherwise it will switch to the default English. WIND AKAZOO, unlimited music is available in English and Greek.

iOS
You can change the language settings through the WIND AKAZOO, unlimited music app by selecting Settings > Language, then switching to English or Greek.



25. How can I add / remove a track to / from an existing playlist?

There are four different ways for you to add tracks to a new or existing playlist:

a. Press the track options button next to the track's name, and select Add to Playlist.





b. Again, next to the track's name, press the Drag to a Playlist icon, and drag the track onto the selected playlist. 





c. Load the track onto the player, open the player and hover the cursor over the track's album cover. Then select Add to Playlist.





d. Use the Add Tracks button on the playlist, to easily add track from your Music.





Android & iOS
There are four different ways to add tracks to a new or existing playlist:

a. Press the track options button next to the track's name, and select Add to Playlist.





b. On the player, press the track options button and select Add to Playlist.





c. You can add an entire album to a playlist from the album options button.





d. You can go to the player queue and select Add to Playlist to add all the tracks in the queue to the selected playlist.






26. How can I change the queue in a playlist?

In order to change the queue of the tracks in a playlist, click on the playlist name. Pick the track you wish, with the icon next to it, and drag it to the desired position. It's that simple!

Android & iOS
In order to change the queue of the tracks in a playlist, go to the list page, and pick Change Playlist. Then, you can drag the tracks to the desired position, with the help of the icon! Don't forget to pick Finish to complete the process.

27. Can I add another user's playlist to my music?

You can add other users' playlists to yours, online as well as through your mobile device. When you become a fan of a particular playlist, this playlist will show up every time you visit your Music playlists.

28. How can I create/rename/delete a playlist?

A playlist can be created through your Music. Pick Create New Playlist and enter the playlist name you wish. The new playlist will show up under the existing playlists. To delete a playlist, just drag the cursor over the playlist and press the x symbol.

In order to rename a playlist, you must click on its name, and then pick the icon next to it.

Alternatively, you can create a new playlist, choosing to add a track to a playlist via the track options. Click on Add to Playlist, and from there, on the window that pops up, pick Add to New Playlist.



Android
In order to create a playlist on the mobile app, go to Playlists from the Main Menu. Pick Create New Playlist to create and name your playlist.



Alternatively, pick Add to Playlist for a track and then Create New Playlist.



To delete a playlist, go to Playlists and pick Delete from the available playlist options.

iOS
To create a new playlist on the mobile app, go to Playlists from the Main Menu. Pick Create New Playlist to create and name your playlist.



Alternatively, pick Add to Playlist for a track and then Create New Playlist. To delete a playlist, go to Playlists and pick Delete from the available playlist options.



29. How can I add music to "My Music"?

Music is added to your Music when you become a fan of a track, an album or an artist. A track can also be added to your Music when you add it to a playlist. Your Music is a part of your account, whether you log in online or via your smartphone or tablet.

30. I'm listening to a track. Can I play it again?

Online
Of course you can! Press the Repeat button on the Music Player, when your favorite track is playing.



Android & iOS
Press the Repeat button on the Music Player when your favorite track is playing.



31. Can I save my music to my device locally?

When you are a Premium subscriber, you can listen to your music offline via the WIND AKAZOO, unlimited music app.

You can listen to your tracks, albums, and playlists offline using the Download option, from the options button. (This applies to tracks, albums and playlists you have downloaded for offline mode. Only those tracks, albums, and playlists are available to listen to offline.)



32. Can you help me use the Music Player?

Online

  • 1. This is the album cover for the track currently playing.
  • 2. The total number of tracks on the queue.
  • 3. Here you can add a track to a playlist, existing or new, in order to listen to it again.
  • 4. The track's title and artist. Pick one of the two to go to the album page or the artist page.
  • 5. Volume.
  • 6. Use this button to play music or to pause the music streaming.
  • 7. Use this button to navigate to the previous/next track on the queue.
  • 8. You can add the tracks on the queue, as they are, to a new or existing playlist, so that you can listen to them again in the same order.
  • 9. You can empty your queue and add new tracks from the beginning.
  • 10. Minimize your player. You can blow it up again later.
  • 11. Become a fan of the track currently playing, in order to add it to your playlist.
  • 12. Activate the Add to Queue. When this function is active, you can add tracks to the queue with the Play button, without interrupting the music.
  • 13. Activate Repeat, so you can hear the track currently playing again.
  • 14. Reshuffle the tracks currently in the queue, so that you can listen to them in random order.
  • 15. Blow up or minimize the mini player.





33. How can I use the player queue?

The player queue helps you listen to music without interruptions, so that you can enjoy your music while focusing on other activities at the same time. Just load the queue with music and have fun!

Online
To add a track to the queue, you can press the Play icon, or pick Add to queue on the track options button.

When the queue has been loaded with music, you can change the order of the tracks by dragging them and dropping them in the desired order. You also have access to other functions like Add all to queue. If you want to load new tracks to the queue, you can pick Clear queue and start again.

Android & iOS
To add a track to the queue, you can press the Play icon, or the track name on the album page. The Add to queue option is available in the track options button.

When the queue has been loaded with music, you can change the order of the tracks by dragging them and dropping them in the desired order, by picking the Change queue order option. The Download queue option is also available, for you to synchronize the queue with your phone, so that you can play your music even if you are not connected to a data network or through WiFi.



34. How can I adjust the volume when I'm listening to music on my mobile device, through the WIND AKAZOO, unlimited music app?

Android & iOS
The volume can be adjusted with the device's volume controls.

35. How can I become a fan of an artist?

Online
To become a fan of an artist, press the fan button under the fan counter on the artist's page. You can also press the fan button under the artist's name in the search results.

Android & iOS
To become a fan of an artist, press the fan button next to the artist's name, either in Activity or in Artist.


36. How can I become a fan of a track?

Online
To become a fan of a track, press the heart icon next to the track's album cover. When you become a fan of a track, the track is automatically saved in your Music.

You can also become a fan of a track via the player. When the track starts playing, you can use the fan button on the music player.



Android & iOS
To become a fan of a track, press the track options and then pick Fan. Alternatively, when the track loads on the music player and starts playing, you can use the fan button on the player.



37. How can I follow another user?

When you log in through Facebook, you automatically follow all your Facebook friends who have a WIND AKAZOO, unlimited music profile. However, you can follow any other WIND AKAZOO, unlimited music user, through their profile page.

Online
You can follow other WIND AKAZOO, unlimited music users through their profile page, by using the Follow button.


38. How can I find out if the users I follow are online?

When the users you follow are online, you can be notified, so that you can follow their activity or get in touch with them.

Online
All your friends appear with their names and pictures on the right side of the page. When they are online, there is a green circle next to their name. The same green circle appears on their profile page as well.



39. Do I need to have a Facebook account in order to use the service?

You do not need to have a Facebook account to use the service. Of course, you can connect your WIND AKAZOO, unlimited music with your Facebook account at any time, so you can share your music activity with all your friends.



40. Can I choose what I share on Facebook?

Of course you can choose what you share on Facebook.

Online
Pick My Account and then the Alerts & Social Settings. From there, you can pick from Share updates on Facebook what you wish to share. Remember that Facebook picks automatically what to share with which users, so not every activity of yours will be shared with all your friends.





Android
Go to Settings on the app's Main Menu and pick the relevant setting on Social Activity.



iOS
Go to Settings on the app's Main Menu and pick the relevant setting on Social Activity.

  


41. On the right side I can see Facebook friends who are not WIND AKAZOO, unlimited music users. Why is that?

Music has always been a social form of entertainment. With this feature, you can easily invite your Facebook friends to join WIND AKAZOO, unlimited music, and listen to your musical preferences. The invite arrives as a normal Facebook notification, with a request to join WIND AKAZOO, unlimited music. When your friends join WIND AKAZOO, unlimited music, they will follow you, and thus keep track of your music activity!


42. Why should I share my activity?

Music is better when you share it with friends. Show others what excites you and discover new music through your friends. Music has always been a social form of entertainment.

43. I'm receiving e-mail notifications. What are they?

WIND AKAZOO, unlimited music will e-mail you to keep you up to speed with the activities of people you follow. Discover new kinds of music, interact with your friends, and never miss a thing!

44. I'm receiving too many/too few e-mail notifications from WIND AKAZOO, unlimited music. How can I change this?

This can be easily adjusted by logging in to your WIND AKAZOO, unlimited music account.

Online
After logging in, pick My Account and then E-mail Notifications. There you can set your preferences regarding e-mail notifications.





45. If I switch mobile providers, will I still have access to the service?

The service is only available to WIND Hellas subscribers. This means that if you switch mobile providers, the service will no longer be available.



46. Can you delete my personal data?

When you delete your profile, your personal data will also be deleted from WIND AKAZOO, unlimited music. We do not retain any personal data from the accounts' history.



47. How can I avoid using my mobile data network on the mobile app?

To deactivate the mobile data use on the mobile app, you must go to Settings in the app, and uncheck the option for 3G/GPRS use.



48. Is it safe to enter my phone number into WIND AKAZOO, unlimited music?

Of course! We will not share your phone number with any third parties.

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