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FREQUENTLY ASKED QUESTIONS

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What are the technical specifications of the set-top box?

WIND VISION’s set-top box has a quad-core CPU processor, 2GB DDR4 RAM memory and 8GB internal storage for applications and other files. It has the ability for playback in 4K resolution (Ultra HD 2160p) and supports HDR10 for the best possible video quality. It is a hybrid set-top box with a built-in digital terrestrial receiver (DVB-T/T2) for Digea channels, so you can enjoy both pay-TV IP channels and free-to-air Greek channels in the same interface. Supports wireless Internet connection over WiFi – no satellite dish required. You also have the ability to connect external devices either via USB or Bluetooth. Features Chromecast functionality to wirelessly transmit content from your smartphone/tablet to your WIND VISION screen. Finally, the set-top box has Android TV operating system, which provides access to countless applications through the Google Play Store.

What is WIND VISION?

WIND VISION is the new TV service by WIND offering an extensive channel collection covering all tastes. You can find everything on WIND VISION; Greek channels, sports, films and series, documentaries, kids’ programs, news from all over the world, lifestyle, music and adult content! For detailed information click here.

What is Android TV?

Android TV is the Google operating system for set-top boxes and TVs. It offers easy access to movies, music, applications and games through Google Play Store.

What is the Netflix offer for the WIND VISION subscribers?

WIND VISION offers to its first subscribers free months on Netflix standard membership plan.
Is your speed up to 24Mbps? We offer you 3 free months on Netflix!
Is your speed 50, 100 or 200Mbps? We offer you 6 free months on Netflix!

*The offer applies to WIND VISION activations from 25 of April and onwards.

What about the free-to-air Greek channels?

No worries, you can also enjoy them, as long as you have connected the antenna cable to your set-top box.

Are there any Terms & Conditions?

You can find the Terms & Conditions here.

What is the minimum contract duration for WIND VISION?

The minimum contract duration is 24 months. In case you decide to deactivate the service earlier, there will be a deactivation fee according to the existing price list. For more information click here.

Do I have to be a WIND subscriber in order to acquire WIND VISION?

WIND VISION is only available to internet & fixed line consumer WIND subscribers. If you are not already a WIND subscriber, find more information regarding the available plans here.

Is WIND VISION available for businesses?

WIND VISION is only available for consumer fixed customers.

How can I acquire WIND VISION?

Contact us at 13800, visit a WIND or Public store or visit www.wind.gr/en/vision.

How much will WIND VISION cost?

You can find the price list here.

What kind of equipment do I need?

Only, a TV with an HDMI slot. You are going to receive the rest from us for free:

  • Hybrid set-top box
  • HDMI cable
  • Antenna cable
  • Ethernet cable
  • TV remote control
  • Batteries
  • Power supply adaptor
  • Security guidelines
  • Quick Setup Guide
  • Can I use WIND VISION in all the television appliances of my house?

    Yes, as long as your television has an HDMI slot. Currently, WIND VISION service is only available on the television you will connect your set-top box to. However, there is the option to watch your favorite content on your smartphone / tablet through WIND VISION app.

    Can I enjoy WIND VISION abroad?

    The service is only available in Greece. However, you can enjoy your favorite content through WIND VISION app on your smartphone or tablet while travelling around EU countries.

    What happens in case of termination/suspension of fixed line contract?

    In that case WIND VISION service is also terminated/suspended.

    How can I install the WIND VISION equipment;

    You can find instructions at the Quick Setup Guide.

    I have installed the equipment. What comes next?

    The initialization of Android TV and WIND VISION. For detailed instructions, please visit Initialization.

    What happens in case my router and set-top box are not next to each other?

    You can connect via Wi-Fi or get Powerline Adaptors or Wi-Fi Extenders.

    How can I connect my set-top box to Wi-Fi?

    If you haven’t connected an Ethernet cable to your set-top box during the 1st installation, a pop-up will appear in order to select your Wi-Fi network.
    In case you want to connect through Wi-Fi after the 1st installation, choose “Network Settings” from the Android TV home page. Then choose your network and enter your password.
    Detailed guidelines can be found here.

    How can I turn-off or restart WIND VISION set-top box?

    If you want to turn-off or restart your set-top box, press and hold the power button on the WIND VISION remote control for a few seconds. The two options will appear on the screen of your television.
    Alternatively, unplug the power cable.

    How can I reset WIND VISION set-top box;

    In order to reset your set-top box, choose “Settings” from Android TV home page. Then, select “Storage & reset” and “Factory data reset”. Confirm your choice by selecting again “Factory data reset” and finally choose “Erase everything”.
    Alternatively, press and hold for 5-6 seconds the Reset button on the bottom side of your set-top box. Then, follow the instructions that appear on the screen of your television.

    How is WIND VISION home page like?

    WIND VISION home page gives you easy access to the following:

  • Netflix, YouTube & Google Play Movies
  • Channels List
  • TV Guide & TV Grid
  • Sports channels
  • Settings
  • Recommendations
  • and at the same time the selected program is displayed on the central part of the screen
  • Where can I find what is playing and when?

    There are three available ways. On WIND VISION home page, choose one of the following icons:

    1.   tv guide (use the central navigation arrows to find the channel/program you want)

    2.   tv grid (use the central navigation arrows to find the channel/program you want)

    3.   channels (and then the channel you prefer)

    Information about the programs is available for the past week and the two weeks coming.

    How can I select a specific channel?

    On WIND VISION home page select “tv guide”, “tv grid” or “channels”. Then find the channel and the program you want to watch, up to a week back.
    Alternatively, use the corresponding button on the WIND VISION remote control .

    How can I find additional information for the program I am currently watching?

    To find additional information, press the OK button on the WIND VISION remote control.

    Can I watch past programs (catch-up)?

    You are now able to catch-up on content you like (catch-up applies up to 7 days back). How?

    a.   Choose the channel you want and use the remote control to navigate in past programs. Select the one you like and then press RESTART.

    b.   Alternatively, while watching a channel, use the left navigation arrow to find the program you want and then press RESTART.

    *You are also able to pause, resume, fast-forward and rewind whenever you like.

    [catch-up is available on selected channels, where the symbol exist]

    Can I restart live program?

    You are now able to restart live program. How?
    Choose the live program you want, press the OK button and then choose RESTART.
    *You are also able to pause, resume, fast-forward and rewind whenever you like.

    [live program restart is available on selected channels, where the symbol exist]

    How can I change language?

    i.   WIND VISION menu language: Choose “settings” from WIND VISION home page and then “Language”. Adjust the languages according to your preferences.

    ii.   Android TV menu language: Choose “Settings” from Android TV home page, then “Language” and select the one you prefer.

    How can I download applications?

    Through Play Store you have access to a vast collection of applications for games, music and movies. Access Play Store by pressing the Android TV home page button and selecting the respective icon. In case you do not have a Google account, you can easily create one here.

    How can I rent / buy a movie on Google Play?

    Open the Google Play application from the Android TV home page. Choose the movie you prefer and select the RENT or BUY tab. Follow the instructions that appear on your TV screen.
    A payment method should be available. If it is not the case, you will have to add one to your Google account (e.g. credit / debit card or PayPal).
    Note: After watching a rented movie, you have 48 hours to watch it again!

    What is Chromecast?

    The Chromecast feature of WIND VISION set-top box helps you display online content from your mobile devices and utilize applications with the Chromecast symbol:
    Firstly, make sure that both your devices (set-top box and computer/tablet/mobile phone) are connected to the same Wi-Fi network. Then, choose the icon on the application you want to cast. On the pop-up message on your device select WIND VISION.

    How can I set the parental control level?

    You can define the parental control level during the initial setup of your set-top box. To view any program outside your selection range, a specific PIN will be required.
    You can change the parental control level through WIND VISION home page. Choose “settings”, “Profiles and Parental Control”, “Family Profile” and “Select parental rating level”.
    Moreover, you have the option to lock channels as well as to choose whether the locked channels will be visible or not on WIND VISION’s menu.
    In case you modify the settings, select “Save” to confirm your changes.
    Note: As an additional safety measure, adult channels are by default locked and not visible neither on the program guide, nor on the channels’ list.

    How can I manage my WIND VISION subscription?

    myWIND offers you additional services, for example add-on activation and PIN reset.
    You can register or log in to myWIND here.

    How can I activate an add-on package?

    Choose one of the following ways:

    1.   visit myWIND (choose “Add-on Services”)

    2.   visit a WIND store

    3.   call Customer Care at 13800

    Can I use the USB port of the set-top box?

    Yes, you can either connect devices such as mouse, keyboard and gamepad, or display personal content on your TV screen.

    Can I watch content on other devices, besides TV?

    Yes, through WIND VISION app (available on Play Store and App Store). Download WIND VISION app here (for android) and here (for iOS). Use your myWIND credentials to login.

    On how many devices (besides TV) can I watch WIND VISION?

    You can enjoy your favorite content on two other devices (smartphones, tablets).

    On which devices is WIND VISION app available;

    WIND VISION app is available for smartphones και tablets running on android (version 4.4 and newer) and iOS (version 9 and newer).

    Which channels are available through WIND VISION app?

    Through WIND VISION app you can enjoy all channels of WIND VISION, but Novasports and free-to-air Greek channels.

    Is there any additional fee for WIND VISION app?

    No, WIND VISION app is free for the subscribers of WIND VISION service.

    How often can I switch devices?

    You can switch devices on a monthly basis.

    Can I watch at the same time on all three devices (TV and 2 more)?

    Yes! You can use simultaneously all three devices and watch the same or different programs.

    Can I watch WIND VISION using Wi-Fi or mobile data?

    Certainly. You can enjoy your favorite content wherever* you are by either connecting to any Wi-Fi or using your mobile data.

    * in Greece and the European Union

    Can I watch WIND VISION outside home?

    You can enjoy your favorite content wherever* you are on your smartphone or tablet through WIND VISION app.

    * in Greece and the European Union

    Can I use WIND VISION app abroad?

    You can enjoy your favorite content on WIND VISION app while travelling in EU countries as in Greece. In the other countries WIND VISION app is not displaying content.

    Where can I find the credentials (username & password) for the WIND VISION app?

    To access WIND VISION app, use the username and password you use for myWIND. In case you do not have a myWIND account, you can create one here.

    Can I purchase only WIND VISION app;

    No. WIND VISION app is offered supplementarily and free to the subscribers of WIND VISION service.

    Content is not displayed on WIND VISION app.

    If this happens on all* channels, check that your device is not rooted or jailbroken. WIND VISION app is not displaying content on rooted or jailbroken devices. If it is not the case, contact our customer care at 13800.

    *Have in mind that Novasports and free-to-air Greek channels are not broadcasting through WIND VISION app.

    I cannot log in to WIND VISION app.

    Check your internet connection and make sure that you have an active WIND VISION contract. In case the issue persists, contact Customer Care at 13800.

    I entered wrong password on WIND VISION app.

    After three attempts, your account will be locked for 10 minutes. Then, you can try again.
    If you do not remember your password, you can reset it to the initial “0000” through myWIND (“PIN Reset”) or by calling Customer Care at 13800.

    What is the WIND VISION offer for Netflix;

    WIND VISION offers to its first subscribers free months on Netflix standard membership plan.
    Is your speed up to 24Mbps? We offer you 3 free months on Netflix!
    Is your speed greater than 24Mbps? We offer you 6 free months on Netflix!

    How can I redeem my WIND VISION offer for Netflix?

    Upon WIND VISION activation, you will receive a message on your phone with your personal gift code. Click on the respective link (directly on your phone or type it on your PC) and follow the instructions on screen.

    Do I need a credit card in order to redeem WIND VISION offer for Netflix?

    No, a credit card is not needed in order to redeem your WIND VISION offer (effective for new Netflix subscribers).

    I lost my gift code.

    You can contact us, by calling Customer Care at 13800, and ask for code resending.

    I already have a Netflix account. Can I redeem my WIND VISION offer?

    Certainly. The monetary value of the offer will be credited to your Netflix account.

    I have a Netflix account and I am currently on the free month offer. Can I redeem my WIND VISION offer?

    Certainly. The monetary value of the offer will be credited to your Netflix account. The offer begins after the end of the free month.

    I have no Netflix account. Am I entitled to the free month offer and the WIND VISION offer?

    Your WIND VISION subscription secures the WIND VISION offer for Netflix.

    How can I access Netflix via my WIND VISION set-top-box?

    There are three available ways:

    1.   Choose Netflix logo on WIND VISION homepage

    2.   Choose Netflix logo on Anroid TV homepage

    3.   Press the button with the red circle on WIND VISION remote control

    How can I activate Netflix via my WIND VISION set-top-box?

    Choose one of the available ways to enter Netflix and follow the instructions on screen.

    How can I pay for Netflix subscription?

    Your monthly subscription on Netflix is collected based on the payment method that you have entered on your Netflix account. There is no charge regarding Netflix on your WIND invoice.

    Where can I find more information regarding Netflix?

    You can find more information here.

    I forgot my PIN.

    To reset your PIN to the initial 0000, choose one of the following ways:

    1.   visit myWIND (choose “Reset PIN”)

    2.   call Customer Care at 13800

    I want to change my PIN.

    You can change your PIN by choosing “settings” on WIND VISION home page. Then, choose “Profiles and Parental Control” and “Change Master PIN” and follow the instructions on screen.

    The WIND VISION remote control is not working.

    Firstly, check the batteries. Press a button on the remote control and make sure that the red LED indicator blinks. If not, change the batteries.
    In case the issue persists, contact us by calling Customer Care at 13800.

    The set-top box is not functioning / responding.

    Check that your set-top box is connected to the power and active. When the set-top box is active, the LED indicator on its front side is green. If the light is red, press the power button on the WIND VISION remote control.
    In case the issue persists, remove the power cable from the socket and try again.

    I can see content, but there is no sound.

    In case the issue is affecting all channels, check the connection of the set-top box to your TV. Make sure that the volume of both the set-top box and the TV is not on mute.
    In case the issue persists, contact us by calling Customer Care at 13800.

    No free-to-air Greek channels are available.

    Make sure that the antenna cable is connected to your set-top box. Then perform “Channel Scan” through the “settings” option on WIND VISION home page.
    [Available channels may vary depending on location.]

    No subscription channels are available.

    Make sure that your set-top box is connected to the Internet, through either Ethernet cable or Wi-Fi. To establish a Wi-Fi connection, choose the icon “Network Settings” on the Android TV home page.
    In case the issue persists, contact us by calling Customer Care at 13800.

    The message «Program blocked due to parental rating» is popping up. What can I do?

    Depending on the selected parental control level, WIND VISION blocks the access to not complying programs. For instance, if the chosen level is “Suitable, parental consent desired”, WIND VISION will display all programs labelled “Suitable for all” and “Suitable, parental consent desired”. To view all the other programs, PIN is required.
    You can change the parental rating level through “Profiles and Parental Control” option of “settings”.

    WIND VISION app update

    You can check whether an update for the WIND VISION app exists by selecting “settings” on WIND VISION home page and then “Check for updates”.

    Set-top box firmware update

    You can check whether an update for your set-top box firmware exists by selecting “Settings” on Android TV home page and then “About”, “System Update” and “Check for update”.

    I cannot download applications.

    Make sure that you have connected a Google account and that there is enough storage space on your set-top box. To check the available memory, select “Settings” on Android TV home page, “Storage & reset” and then “Internal shared storage” to view in detail how much memory is consumed.
    In case the issue persists, contact us by calling Customer Care at 13800.

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