Alternative Roaming Provider

From July 1st 2014 and according to EU Regulations, subscribers will have the option to buy data roaming service (GPRS) directly from the destination network in an EU member state.

The roaming client will be able to choose a local mobile network, in an EU member state, to gain access directly to retail data roaming services, subject to the services being offered to the destination country and a roaming agreement between the destination mobile network's manager and WIND Hellas.

Service choice is direct, without delay, from the moment the subscriber is connected and has bought a data bundle from the local provider. For this service, the subscriber will be billed by the alternative provider. WIND Hellas will not be responsible for the service, its quality or cost.

The service concerns data internet traffic for use exclusively within the provider's home country (e.g. if the subscriber buys a bundle from WIND Italia, the bundle will only be valid for data traffic in Italy, while connected to WIND's network). To activate the service, the subscriber must connect to the provider offering the service in the roaming destination and change his device's APN to the pan-european APN reserved only for this purpose: EU APN. Other data services (Blackberry, MMS, VPN, etc.) will be provided by WIND Hellas (through the existing roaming service), by changing the APN in order to return to WIND Hellas. Voice, SMS and other relevant roaming services will continue to be provided by WIND Hellas.

After returning to Greece, the subscriber will have to change back the APN, in order to once again use the WIND Hellas data services.

Roaming to and from EU member states will continue to be offered to subscribers by WIND Hellas, according to the terms of the contract signed by the subscriber and the official WIND Hellas pricelist that is valid, according to EETT regulations.

In case of any relevant amendments to EU or national legislation or the EETT rules, WIND Hellas holds the right to amend or / and annul the above, according to the rules and legislation valid at that time.

For further information or clarifications, subscribers can call client support:

  • Individuals, 1260 from mobile and 6935601260 from a landline (€0.25/call, €0.24/call from prepaid)
  • Business clients, 1277 from mobile and 8005001277 from a landline, free of charge
  • Q subscribers, 1222 from mobile and 6995551222 from a landline (€0.25/call, €0.24/call from prepaid)