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We offer premium customer experience
We quickly and effectively adapt to the challenges of the market, guided by our commitment to our customers for an excellent communication and service experience. Our customer experience is a strategic priority at all levels and in each activity at all contact points.
The products we receive and sell from our partner network are covered by the CE mark according to the Greek law.
Within the framework of our innovative services that help to strengthen the green economy, we have developed the services:
Our Company strictly adheres and binds third contractual parties to adhere to the Codes that have been issued by the Hellenic Telecommunications & Post Commission (EETT) and are related to consumer protection matters, namely:
In addition, our Company fully applies and binds third contractual parties on the application of the Codes related to child protection issues, namely:
In every contract we sign with consumers we include strict conditions in relation to the protection of intellectual property and / or industrial property, prohibiting our subscribers to use our services in a manner that violates copyright laws under penalty of contract termination. Furthermore, we fully comply with our legal obligations as networks and electronic communication services providers in relation to intellectual property protection. Moreover, we have signed a Cooperation Framework with the local Collective Copyright Management Organizations (AEPI and self-management for music) aiming to act together in order to inform and raise awareness of the general public regarding Internet piracy and the subsequent damage that the owners of copyrights suffer, which are internationally recognized as human rights. Regarding the security of Electronic Communication Privacy, we have a full set of security rules in the form of policies and procedures. The management of personal data of our customers is in full compliance with the legislation on the protection of individuals from the processing of personal data.
Our relationships with suppliers are based on strict professional criteria, through the implementation of specific procedures that aim to control, as far as possible, the reliability of our suppliers. Using specific forms, general conditions of cooperation and / or other procedures, we expect any supplier who is interested in joining the list of suppliers that work with our Company to comply with the obligations relevant to its business activities arising from the national and European legislation and to avoid any unfair and unethical professional or business practice. According to the above, we expect our suppliers to meet the necessary conditions on the following topics: