Continuous Improvement

High quality.

We evolve!

The continuous improvement, covering all areas and satisfying customers’ needs and expectations, is one of the most important targets of our company and is accomplished through the implementation of the Quality Management System ISO 9001:2008.

For continuous improvement of our customers experience and our processes, we have established and implemented:

  • Projects that aim to improve the experience of our customers at all points of contact with the company including Wind stores, customer service call centre, bill of services and others.
  • Business Process Reengineering projects that aim to improve and streamline our processes, achieving the increase of their efficiency and effectiveness, resources optimization, agility and high quality of services.
  • Processes for the systematic management of customer complaints as well as for the identification, analysis, correction and prevention of problems.
  • Continuous scientific researches in relation to the: quality of services and network, customer service, tariff plans, reliability in billing issues, etc.
  • Internal and External (to suppliers, partners, etc) Audits Program.

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