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Contract Customers

Zones
EU
Austria, Aland Island, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Croatia, Czech Rep., Denmark, Estonia, Finland, France, French Guiana (Guyane), Germany, Gibraltar, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, UK
Zone 2
Albania, Andorra, Bosnia Herz., Isle of Man, Faroe Islands, Jersey, Guernsey, Moldova, San Marino, Switzerland, Turkey
Zone 3
Belarus, Canada, China, Egypt, Fyrom, Lebanon, Montenegro, Saudi Arabia, UAE, United States
Zone 4
Australia, Barbados, Brazil, Monaco, Serbia (& Kosovo),Singapore, Thailand, Ukraine
Zone 5
Algeria, Armenia, Bahrain, Bangladesh, Bermuda, Costa Rica, Cote d'Ivoire, Dominican rep, Ghana, Hong Kong, Iraq, Iran, Israel, Jamaica, Japan, Jordan, Korea (North), Korea (South), Kuwait, Maldives, Mauritius, Morocco, New Zealand, Nigeria, Oman, Pakistan, Palestine, Philippines, Puerto Rico, Russia, Seychelles, South Africa, Syria, Taiwan, Tunisia, Vietnam
Zone 6
Afghanistan, Azerbaijan, Cambodia, Cameroon, Chile, Cuba, Gambia, Georgia, Kazakhstan, Kenya, Macau, Malaysia, Mali, Peru, Qatar, Senegal, Sierra Leone, Sudan, Sudan(South), Tanzania, Uruguay, Uzbekistan, Venezuela, Yemen
Zone 7
Argentina, Bahamas, Benin, Bolivia, Brunei, Burkina Faso, Colombia, Congo, Ecuador, El Salvador, Equatorial Guinea, Ethiopia, Fiji, French Polynesia, Gabon, India, Indonesia, Libya, Madagascar, Malawi, Mexico, Mongolia, Mauritania, Mozambique, Nepal, Nicaragua, Niger, Panama, Papua New Guinea, Sri Lanka, Tajikistan, Togo, Trinidad And Tobago, Turkmenistan, Uganda, Virgin Islands (British), Zambia, Zimbabwe, Rest of World
Incoming Calls
Incoming Calls
Zone 1 €0,062
Zone 2 €0,861
Zone 3 €1,107
Zone 4 €1,648
Zone 5 €2,066
Zone 6 €2,066
Zone 7 €2,066
  • Charges are stated in Euro per minute and include VAT 23%
  • Charging increment is per minute, except in Zone 1 where the charging increment is per second with no minimum charge
  • MTC charged by the Roaming Partner will remain unchanged: Partner' s MTC charge + 20% HPMN mark up + VAT
  • RCF for Maritime/Satellite belongs to Zone 7
Outgoing Calls
To Networks of Visited Country To Greece To Rest of the World To Rest of the World
Zone 1 0,234 0,234 0,234 2,066
Zone 2 1,240 1,845 3,100 3,100
Zone 3 1,550 3,075 3,616 3,616
Zone 4 1,550 3,824 4,133 4,133
Zone 5 2,066 4,920 5,166 5,166
Zone 6 2,066 6,199 6,199 6,199
Zone 7 2,066 7,232 7,232 7,232
  • Charges are stated in Euro per minute and include VAT 23%
  • Charging increment is per minute, except for calls from Zone 1 to Zone 1 where the charging increment is per second with minimum initial charge 30’’
  • Rest DBS services treated as voice calls (e.g. CF) and charged as voice calls, will be charged as above
  • 3G Videocall will be charged as Voice calls
  • Maritime, satellite services will be charged: Partner’ s charge + 20% HPMN mark up + VAT 
SMS
SMS per Month From/To EU Non EU ΜAR-SAT
EU 0,074 0,52 1,48
Non EU 0,52 0,52 1,48
Maritime - Satellite 1,48 1,48 1,48
  • Charges are stated in Euro per SMS and include VAT 23%
  • For roaming VAS SMS: roaming SMS charge according to the above table + VAS SMS charge
Data/MMS

Data/3G Outgoing and incoming traffic

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7
Price in €/ΚΒ 0,0002402 0,01033 0,01033 0,01242 0,01242 0,01242 0,01242

The charge to send and receive MMS while roaming is based on the following table:

MMS EU NON EU MAR-SAT
0,123 1,3038 3,0750
  • Prices are Euro per event and include VAT
  • MMS/MT is charged according to the above roaming traffic usage
  • VAS MMS/MO is charged as follows: VAS MMS event according to the customer' s tariff plan + above Roaming Traffic charge

Monthly Data bundle for roaming in the E.U.

  • Monthly fee: €31 (incl. VAT 23%)
  • Free volume offered (upload & download): 100 Mb
  • Charging of traffic beyond the free volume: As in Zone 1 in the above table

Information/Barring Data Roaming Service

From March 1, 2010 WIND Hellas offers the free of charge Information/Barring Data Roaming Service to inform and secure the interests of subscribers regarding data roaming in European Union countries.

On July 1 2010, in accordance with the EU Regulation, WIND Hellas is required to automatically integrate all subscribers to this service, which provides:

  • barring of data roaming traffic when roaming subscribers exceeds the default limit by EU of €62 within a month1 in data roaming traffic in EU countries only
  • warning via SMS when the charge reaches 80% of the limit (ie €49)
  • option to continue data roaming traffic, avoiding barring, by sending free SMS "UNBAR NAI" in 1202 (postpaid) or 1284 (prepaid)
  • availability of the service free of charge to WIND contract and prepaid subscribers. The activation and deactivation of the service can be done anytime by sending free SMS2 or by calling Customer Service (with charge) from Greece and/or abroad
  • provision of additional financial limits for 'Data Roaming' and more specifically at €100, €250, €500 and €1.000 3 (available for contract subscribers)
NOTES
  • 1. Billing cycle for contract customers and per calendar month for prepaid subscribers.
  • 2a Activation
    • For contract customers: G60 ΝΑΙ to 1202
    • For Prepaid and kartosyndesis: G ΝΑΙ to 1284
  • 2b Deactivation
    • For contract customers: G ΟΧΙ to 1202
    • For Prepaid and kartosyndesis: G ΟΧΙ to 1284
    • Exceptionally, the Family and Business subscribers can send a message to 1202 only for this service.
  • 3. Activation free SMS «GXXX ΝΑΙ" to 1202 (where XXX is the desired financial limit).
  • 4. The service takes no account of the free MBs from the Roaming GPRS Bundle.

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